Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.
Our staff have been providing quality cleaning services for over 25 years in Hurghada and Cairo.
At the moment we are cleaning in the Fayrous and Al Ahyaa area only.
Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.
Yes. We furnish everything needed to clean your home in the price we quote.
When we arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes.
While we endeavour to provide the same team member for each visit. Family commitments, appointments and sickness may result in a different team member performing your cleaning. We know how important it is to have someone you know and trust cleaning your home. We do reserve the right to use a different member of staff if circumstances change.
Please refer to our Pricing Table
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.
You can leave your key in a safe place or in a key lock box and we can even take care of a spare key if you are having regular cleaning services. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 48 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key in a safe place on the day of cleaning. 3. You can give us the code to the garage, door or key lockbox.
Customer feedback is important to us. If you have an issue please do not hesitate to contact us.
We require payment at time of service. We accept most major credit cards, debit card payments and payment by cash. If you would like to pay for services using your credit card, please visit our payment centre where you can pay for your cleaning services online.